Refund policy

At The Hair Plug Collection, customer satisfaction is our priority. Due to the nature of our products and for hygiene and safety reasons, all sales are final unless otherwise stated.

Hair Extensions, Wigs & Lace Products

All hair extensions, wigs, closures, frontals, and lace products are final sale.

Returns, exchanges, or refunds are not accepted once an order has been shipped or delivered.

Hair products must remain unopened, unused, unwashed, unaltered, and in their original packaging to be considered for any exception.

Hair Care Products & Accessories

For hygiene and safety reasons, hair care products, hot tools, bonnets, lace bands, silk scarves, and other accessories are non-refundable and non-returnable once purchased.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging. We will review your claim and, if approved, send a replacement or issue a refund at our discretion.

Order Cancellations

Orders may only be canceled within 2 hours of purchase. Once processing has begun, orders cannot be canceled or modified.

Shipping

We are not responsible for delays caused by shipping carriers, weather, or incorrect shipping addresses entered by the customer. Please verify your shipping information before placing your order.

Lost or Stolen Packages

The Hair Plug Collection is not responsible for lost or stolen packages that are marked as delivered by the shipping carrier. If your package is lost in transit, please contact the shipping carrier first. We will assist with filing a claim when applicable.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Contact Us

If you have any questions regarding your order or this policy, please contact our customer support team before making a purchase.